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Director Of Resident Services

Company: QNS Recruiting
Location: Johnstown
Posted on: January 27, 2023

Job Description:

Director Of Resident Services
Full Time - Johnstown, PA
Amber Springs Assisted Living Facility at LaurelWood Care Center is a 100-suite Assisted Living Facility offering well-appointed private and semi-private rooms or suites where our residents have access to our Senior Wellness Program and 24-hour staffing. To support this growing community, we are currently seeking an experienced -Director of Resident Services. This position is full-time, salaried, and offers all available current benefits.
Consistent with the philosophy of the Amber Springs Assisted Living Department, the -Director of Resident Services -is expected to deliver quality care and customer service. The Director of Resident Services evaluates and disciplines the nursing assistant, and utilizes the nursing process so that the physical, medical and emotional needs of the resident/patient are met.
Day-to-day responsibilities of the -Director of Resident Services -include:

  • Supervises the provision of all resident care and support services
  • Directs and assigns the activities of all licensed practical nurses, medication techs and nurse aides to their caseload and their area of responsibility. Guides, teaches and develops licensed practical nurses, medication techs and nurse aides to ensure safe, quality care for geriatric residents and other residents. Monitors licensed practical nurses, medication techs and nurse aide's activity and corrects non-compliant acts and reports them to the Assisted Living Administrator. Follows through on disciplinary action.
  • Safely administers quality nursing care in compliance with nursing policies and procedures, physician orders, and to provide external regulatory requirements for established plan of care.
  • Documents all aspects of residents care as accurately, concisely, and promptly as per state and federal requirements.
  • Contributes to the development of the resident plan of care based on the identified resident problems/needs. Assists in the evaluation of the effectiveness of the nursing care administered relative to the residents problems/needs.
  • Administers medication and treatments accurately, observing resident response, as evidenced by documentation in the medical record and lack of negative outcomes.
  • Maintains and coordinates communication among resident/significant other, staff, and physician as evidenced within the clinical medical record, client, and health care team feedback in accordance with privacy regulations.
  • Assists in assuring that effective communication exists with resident/nursing staff and family.
  • Gives punctual change of shift report consisting of pertinent and relevant information for assigned residents.
  • Effectively communicate residents changing needs and plan of care among staff members
  • Reports residents needs/problems and observations regarding residents condition to physician and family
  • Attends physician rounds on assigned residents and communicates observations regarding residents' condition to physician and family
  • Reports resident abuse immediately to Administrator; takes corrective action, including disciplinary action
  • Maintains optimum nursing practice through participation in internal and external training enrichment programs geared toward geriatric residents and residents of various age
  • Participates in staff development programs by attending scheduled staff meetings and mandatory in-services
  • Assisting with staff meetings and mandatory in-services
  • Obtaining information discussed and incorporate the new information into practice
  • Assists in the orientation/training of new nursing personnel. Evaluates job performance of licensed practical nurses, medication techs and nurse aides and makes recommendation for continued employment or for termination
  • Demonstrates sound judgments by taking appropriate actions regarding questionable findings or concerns
  • Investigates and follows through on unusual orders or requests for service or information
  • Follows proper reporting procedures for actual or potential accidents and/or incidents so follow-ups and/or prevention can occur
  • Records/reports the need for service maintenance or repair of equipment and remove any faulty equipment form service. Uses all safety equipment provided
  • Consistently works in a positive and cooperative manner and assists other nursing personnel
  • Provides emotional support to residents and families as needed
  • Recognizes verbally or physically aggressive resident behavior, responds appropriately and educates other staff/family on safe procedures
  • Responds to resident call lights and intercom and mobility alarms in an appropriate and timely manner
  • Minimizes non-productive times with activities that will prepare to meet the future needs of the facility (education, organizing, housekeeping and assisting others.)
  • Organizes job functions and work areas to effectively complete varied assignments within established time frames
  • Consistently demonstrate ability to take the initiative to make decisions/choices without direct supervision
  • Seeks out opportunities to help rather than waiting to be asked
  • Demonstrates knowledge and understanding of all policies and procedures and ability to reference them from appropriate books and manuals
  • Maintains confidentiality of resident information at all times
  • Complies with the facility's infection control policies and procedures and the Exposure Control plan that reflects OSHA Blood borne Pathogen Standards to ensure a safe working environment for self and others
  • Performs all other duties as assigned as needed

    Qualifications for the -Director of Resident Services -include:

    • Analytical ability to assist with complex resident care situations, investigates and resolve problems, and evaluates resident care for geriatric resident and residents of various ages
    • Interpersonal skills to frequently interact with residents, family, nursing personnel and occasionally communicate with representatives of outside agencies
    • Comprehensive knowledge and skill in current nursing practice; ability to communicate effectively both verbally and in writing
    • Ability to organize, direct and control the activities of licensed practical nurses, medication techs and nurse aides or other personnel providing services to nursing units
    • Ability to investigate issues with staff and take disciplinary action, when needed
    • Ability to work independently within the policy and procedures of Amber Springs
    • Ability to create reports, track falls and reports
    • Basic computer knowledge
    • Must be an LPN or RN


Keywords: QNS Recruiting, Pittsburgh , Director Of Resident Services, Executive , Johnstown, Pennsylvania

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