Central Service Manager

Company: Sunbelt Rentals, Inc.
Location: Imperial
Posted on: June 25, 2022

Job Description:

Join Our Team!Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding -career, we invite you to review our opportunities!JOB DESCRIPTION SUMMARYCentral Services ManagerAre you seeking an entrepreneurial, empowering workplace that allows you to:--- Develop a career track--- Leverage your current skills while developing new skills--- Work with an incredible team of peopleSunbelt Rentals--the fastest growing rental business in North America--is seeking a Central Services Manager. The Central Service Manager is responsible for the overall operation of the service call center/dispatch operations.DUTIES & RESPONSIBILITIESManage the development and implementation of Service Operational procedures, policies, programs, systems and training.Maximize the value of equipment and service trucks by proactively managing the preventative maintenance, repair and safety bulletin process.Ensure customer service levels are held to district standardsRecruit, hire, train, manage and develop service techniciansWork with PC locations to achieve desired financial results for location including profit and lossOverseeing the design and delivery of service call center training programsMonitoring calls for service quality assurance,Handling escalated concerns that fall outside the service techniciansLeadershipCoach employees to work together and able to create a game plan for employees to follow. Motivates through constant evaluation and review.Set clear and measurable objectives for entire team (Review and adjust staffing levels to assure the needs of the store and customers are met.Direct various service technicians in the service performance of the equipmentFacilitate high level training to the affected Shop Foreman/Service Managers as well as assisting with placementOperationsWork closely with performance standard audits to assist in identifying PC's weaknesses and address the service related issuesManage human resource administration (payroll/scheduling/paperwork, etc.)Manage and direct all aspects of incoming service and preventative maintenance of equipmentDevelops and monitors service quotas for volume and efficienciesManage parts inventoryAssist the Product Support Group in the service/safety bulletin program including prompt notification, continual monitoring, and follow-up correspondence with manufacturers.Assist in Identifying manufacturers who are not able to meet established quality standards.Assists Product Managers in resolving quality, safety, and claim disputes with vendors.Maintain a communication program to communicate and record product issues throughout organization and product vendors.Business AcumenUtilize service call center reports to set goals, develop strategies, and determine what influences the service aspects of the businessEngage in business decision making at every levelWorks in conjunction with call center, operations manager, and dispatch operationsSales and Customer ServiceCultivates strategic customer relationships and ensures that the customer perspective is the driving force behind all value added business activityPromote and ensure fluid communication between service departments and operational managementAssist customer in determining their rental needs by applying product knowledgeConstant service call center flow analysis and updates to increase productivity and customer service levelsProper procedures in regards to customer damage (photos, notification to rep and customer, damage letter, follow up to invoice)Manages all after hour service callsQUALIFICATIONS3 Years in the rental equipment or construction industries.1 Year of Equipment Shop Operations ManagementExtensive knowledge of construction equipment required (aerial, dirt, small tool, etc.)Good analytical ability to gather and interpret technical information and to develop, recommends, and implements solutions.Exceptional organizational skills. Ability to make good decisions and manage several processes in a fast-paced environment.Understanding and working knowledge of rental fleet application, performance capabilities, and mechanical concepts.The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws. Sunbelt Rentals is an Equal Opportunity Employer - Minority/Female/Disabled/Veteran and any other protected class.Gear up for an exciting career!If a current Sunbelt Rentals employee has referred you for an employment opportunity please notify them that you are applying for this position. In order for the employee to get a referral bonus they need to contact their regional recruiter.

Keywords: Sunbelt Rentals, Inc., Pittsburgh , Central Service Manager, Executive , Imperial, Pennsylvania