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Company: The Boyd Group
Location: Turtle Creek
Posted on: May 26, 2023

Job Description:

Gerber Collision & Glass, PA Turtle Creek WELCOME TO GERBER COLLISION & GLASS

Our Team Members Drive Us! Gerber Collision & Glass is one of the largest collision repair companies in North America. With $2+ billion in sales, over 800 locations and growing, our 10,000+ team members across the United States and Canada are passionate about delivering our goal to WOW Every Customer and Be the Best!

We invite you to join our team. Gerber offers a great place to launch and grow careers. As we continue to grow, we have endless opportunities for you to grow with us.

Gerber Collision & Glass recognizes, values and welcomes all applicants with unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans.

Job Description:

Role Summary

The Metal Technician's primary responsibility and accountability includes providing an exceptional and successful customer experience through the meticulous assessment and quality repair of each customer's vehicle to restore it back to pre-accident condition. The Metal Technician thoroughly disassembles, repairs and reassembles each vehicle while playing a pivotal role to Gerber's promise of quality, customer excellence, and speed ensuring we are WOWing every customer. The metal Technician works in alignment with all team members in achieving the repair facilities KPIs and is committed to being a dedicated Brand Ambassador of Gerber Collision & Glass at all times.

Reporting Relationships

  • Reports to General Manager
  • Has no direct reports Accountabilities
    • Cycle Time
    • Length of Rental
    • Booked Hours Per Day
    • Quality Repairs Key Attributes/Traits
      • All Levels:
        • Willingness to learn
        • Integrity
        • Team Player
        • Pride
        • Organizational skills
        • "A" Level Technician:
          • Ability to do Structural Repairs
          • Ability to Use Frame Rack to get proper measurements before and after
          • Ability to perform advanced Structural repair, replacement or sectioning
          • Ability to identify additional damage for advanced repair need: IE: Air bags, Electrical, Structural, ect.
          • Ability to Section a Rail
          • "B" Level Technician
            • Can Perform Basic Structural Repairs
            • Able to Section and follow repair procedures
            • Able to do straightening on exterior panels- mid to advanced level
            • Able to measure on the Frame Rack
            • Able to identify damage to vehicle during tear down
            • Able to perform basic Structural Repair, Sectioning or Replacement with A tech oversight
            • "C" Level Technician
              • Primarily handles disassembly/reassembly
              • Can perform basic straightening
              • Can perform proper welds procedures
              • Able to perform plastic repairs Key Education, Experience, and Skills

                Required :
                • High School Diploma or equivalent
                • Experience
                • Knowledge of manufacturers' repair/refinishing processes
                • Knowledge of a measuring system
                • Proficient in welding, straightening panels, properly following sectioning procedures
                • Must be willing to complete ICAR Training
                • Must provide own tools
                • Maintain mechanics license if required Preferred :
                  • I-Car certifications
                  • 3 Years' Experience
                  • Welding certifications Responsibilities
                    • Dismantle and repair vehicles as per insurance guidelines and Gerber's WOW Process. Wow Operating Way - Metal Technician
                      • Complete a full and thorough inspection/disassembly of the collision area to determine all damages at the beginning of the repair
                      • Ensure all required line items as per the Repair Orders (RO) are completed to meet WOW Process
                      • Repair damage to vehicle body panels
                      • Repair or replace interior and exterior parts, electrical components and vehicle accessories
                      • Remove and install welded and sectioned parts to a vehicle
                      • Apply undercoating, corrosion protection, seam sealer, weld through primer, and lubricants as required or listed on the RO
                      • Perform basic maintenance checks: antenna, under the hood, inside the vehicle, inside the trunk, and outside the vehicle
                      • Explain technical diagnoses and needed repairs to non-mechanical individuals which may include other teammates and customers (vehicle owners and insurance partners) as required.
                      • Continuously learn new technical information and techniques in formal training sessions in order to stay updated with rapidly changing technology
                      • Know status of assigned vehicles and help problem-solve on getting and keeping all vehicles on schedule for on-time delivery
                      • Consistently utilize all required safety equipment
                      • Able to use and print procedures from Alldata, ICar, ect to ensure repair methods and materials used are correct
                      • Must complete ICAR Training within 45 days of being enrolled in any course
                      • KPA Training
                      • Maintain safe working environment
                      • Plastic repairs and plastic welding
                      • Maintain inventory of product Key Success Measures and Metrics
                        • Quantitative Metrics
                          • Cycle Time
                            • Tech control this with timely complete Tear Down, participating full in Final Repair plans and ensuring they are discussing what they need to complete the job properly
                            • Booked Hours per Day
                            • Length of Rental
                            • Production Hours
                            • Qualitative Metrics
                              • Return Rate
                              • Quality Scores
                              • Efficiency Key Meetings
                                • 8 AM Huddle
                                  • Inputs: Participate in the 8 AM Huddle, providing feedback as requested regarding vehicles in process
                                  • Output: Take any and all direction coming out of the huddle
                                  • Production Meetings
                                    • Inputs: Providing feedback as requested regarding vehicle in process
                                    • Output: Take any and all direction coming out of the meeting Associated Standard Operating Procedures and Required Knowledge Base
                                      • Gerber Technician 10 Commitments Physical factors (examples)
                                        • Must be able to lift more than 50 pounds.
                                        • Must be able to stand for long periods of time in the repair of a vehicle.
                                        • Must be able to stoop, kneel, crouch or crawl.
                                        • Requires clear close vision.
                                        • Must be able to use hands efficiently in handling vehicle parts.
                                        • Ability to effectively communicate with others. Disclaimer

                                          While we have attempted to make this position description as comprehensive and useful as possible, it cannot encompass all aspects of the job that an employee may be called on to perform. Every employee must be ready and willing to undertake all other duties that may be assigned by his or her supervisor to ensure the effective and safe operation of a collision repair center.

                                          Benefits That Drive Your Success
                                          Gerber offers the comprehensive benefits you expect from an industry leader, including:
                                          • Competitive Pay Plans
                                          • Medical, Prescription Drug, Dental & Vision Insurance
                                          • 401(k) Retirement Plan with company match
                                          • Employer Paid Short-Term Disability & Life Insurance
                                          • Paid Vacation & Holidays
                                          • Continuing Education Opportunities Gerber Collision & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration, prohibited by law or by contract.

                                            About Us
                                            Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit to learn more about our company.

Keywords: The Boyd Group, Pittsburgh , Mechanic, Engineering , Turtle Creek, Pennsylvania

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