IT Desktop Support Technician III

Company: Airswift
Location: Luthersburg
Posted on: March 20, 2023

Job Description:

Airswift is an international workforce solutions provider within the energy, process and infrastructure industries. Airswift serves as a strategic partner to our clients, offering a turnkey workforce solution to capture and deliver the top talent needed to complete successful projects by aligning with the unique needs of our clients. With over 800 employees and 6,000 contractors operating in over 50 countries, our geographical reach and pool of talent available is unmatched in the industry and the level of experience, exposure and expertise that the organization has is unparalleled. Our client is seeking an IT Desktop Support Technician III to work within their facilities located in Glen, NY, for a 6 months contract. The IT Desktop Support Technician III primary focus is to be the single point of contact for all IT related issues within the assigned area. This includes taking ownership of all IT Operation issues and ensuring escalations are communicated to the appropriate IT groups when necessary. The IT Desktop Support Technician III will also assist in determining the root causes of IT issues and communicate the resolution so that the cause is understood and addressed. In addition, this position will provide technical and project support for Infrastructure projects and Operations initiatives based on business goals and requirements, as defined by the scope of the projects. Responsibilities:
Interact, build, and maintain strong relationships with all levels of the organization, especially Field Operations Management
Responsible for supporting all hardware and software on company computers and providing second/third level desktop support.
Install, troubleshoot and verify operation of Microsoft Windows 10 (64 and 32-Bit) operating systems, standard business applications, including computer systems, and associated peripherals.
Work with other IT groups to rollout hardware and software upgrades in your respective area. Implement new equipment, services, as well as assist with new product testing and special projects.
Provide current communication and assist in the execution of IT initiatives that might impact the respective assigned sites.
Develop and maintain up-to-date inventory of PCs, accessories and promote IT standards for their assigned sites.
Respond to phone and email inquiries that are placed in the support center and directly interact with customers to resolve local and network related issues.
Follow up with end users to ensure problems are resolved successfully and satisfactorily.
Provide IT training to customers to ensure successful use of IT equipment.
Document and revise all resolutions to be updated in IT knowledge base.
Be able to manage a heavy caseload and respond to customers request in a timely fashion.
Work flexible schedule and provide off hours support on an On-Call basis.
Travel expectation: up 75% - Travel to remote sites within a 30 minute to 6-hour radius.
Qualifications (The successful candidate will meet the following qualifications) :
College or technical school degree is preferred, but not required
In lieu of a college degree, possessing a combination of any of the following certifications would be highly desired: A+, MCA, MCP, MCDST, MCSA, MCSE, Net+, Sec+, ITIL
Ability to diagnose and troubleshoot Windows 10 OS Issues
5 or more years of work-related experience required
Experience in the following IT areas - PC, LAN, WAN, Site to Site VPN, Wireless, Database and Web\Cloud-based Applications, LANDesk, SCCM\MECM, MDT, PowerShell, and DOS-based applications are required
Experience and knowledge of Server 2016 and 2019, Cisco Routers and Switches
Ability to setup and manage mobile devices(iPhones, Android, etc.) with Workspace ONE or similar MDM software is required
Experience in setting up HP LaserJet Printers and Multi-Functional Devices required (Konica preferred)
Experience working with an ITSM software required (Remedy preferred)
Prior experience in SCADA, Controls, GIS and Measurement applications preferred
Self-motivated and able to work with limited supervision
Project Management capabilities and reporting skills
Exceptional customer support and delivery, and interpersonal skills required
Excellent troubleshooting and problem - Solving skills
Excellent verbal and written communication skills
Strong organizational skills
Must have a clean driving record, definitely no major infractions
Must Have a dependable and reliable vehicle
Have a mobile device (Apple\Android) that can be configured to use with or MDM solution. The device cannot be rooted or Jailbroken as our system will reject those devices due to security

Keywords: Airswift, Pittsburgh , IT Desktop Support Technician III, Engineering , Luthersburg, Pennsylvania