Individual Member Engagement Coordinator
Company: Summa Health
Location: Akron
Posted on: January 5, 2026
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Job Description:
As a regional, provider-owned health plan, SummaCare values the
relationship between the members and their doctors. SummaCare is a
part of Summa Health, an integrated healthcare delivery system that
includes Summa Health System hospitals, its community-based health
centers, dedicated clinicians and SummaCare. Based in Akron, Ohio,
SummaCare provides Medicare Advantage, individual and family and
commercial insurance plans. SummaCare has one of the highest rated
Medicare Advantage plans in the state of Ohio, with a 4.5 out of
5-Star rating for 2025 by the Centers for Medicare and Medicaid
Services (CMS). Known for its excellent customer service and
personalized attention to members, SummaCare is committed to
building lasting relationships. Employees can expect competitive
pay and benefits. Summary : Performs variety of responsibilities to
achieve increased member engagement and retention, including making
outreach calls to members and tracking and analyzing disenrollment
data. Assists with coordination of department projects related to
Individual Marketplace retention and renewals. Contacts members
with premium delinquency to facilitate timely payments. Attends and
provides support at community events as needed. Formal Education
Required: a. Bachelor’s degree or equivalent combination of
education and/or experience which has provided skill in servicing
and retaining customers. Experience Required: a. Two (2) years’
experience in health insurance sales environment and/or customer
service and retention. 3. Other Skills, Competencies and
Qualifications: a. Software and data entry requirement i.
Proficient with Microsoft Office Products. ii. Proficient with
developing and producing reports. b. Ability to communicate
instructional and operational information verbally and in written
form that may include correspondence, reports, instructional
materials, system designs; ability to provide instruction and
guidance required to supervise day-to-day departmental operations;
ability to interface with internal staff, mid-upper management
professionals, general public. c. Analytical skills to gather,
analyze, and interpret data according to standard methods, guides,
and procedures (basic accounting, data processing, marketing,
technical knowledge required). Skill in proofreading completed work
to find and correct errors. Requires excellent attention to detail.
d. Strong PC proficiency e. Project management skills f. Knowledge
and proficiency with Business Intelligence and Data Visualization
applications g. Self-starter with a proven ability to take
ownership of job responsibilities and ensure successful completion
of all projects and requests. Ability to facilitate
cross-functional teams with internal stakeholders. h. Ability to
identify issues and drive them to resolution. i. Scheduling -
Occasional overtime during open enrollment periods, and during
community activities or outreach efforts that require work outside
of normal business hours. 4. Level of Physical Demands: a. Medium:
Exerts 20-50 pounds of force occasionally and/or ten to 25 pounds
of force frequently, and/or a negligible amount of force
continuously to move objects. Medium b. Hear and speak clearly on
the telephone. c. Sit for prolonged periods. d. Bend, stoop and
stretch. e. Manual dexterity to operate computer, phone and
standard office machines. Equal Opportunity
Employer/Veterans/Disabled $25.54/hr - $38.32/hr The salary range
on this job posting/advertising is base salary exclusive of any
bonuses or differentials. Many factors, such as years of relevant
experience and geographical location are considered when
determining the starting rate of pay. We believe in the importance
of pay equity and consider internal equity of our current team
members when determining offers. Please keep in mind that the range
that is listed is the full base salary range. Hiring at the maximum
of the range would not be typical. Summa Health offers a
competitive and comprehensive benefits program to include medical,
dental, vision, life, paid time off as well as many other benefits.
Basic Life and Accidental Death & Dismemberment (AD&D)
Supplemental Life and AD&D Dependent Life Insurance Short-Term
and Long-Term Disability Accident Insurance, Hospital Indemnity,
and Critical Illness Retirement Savings Plan Flexible Spending
Accounts – Healthcare and Dependent Care Employee Assistance
Program (EAP) Identity Theft Protection Pet Insurance Education
Assistance Daily Pay
Keywords: Summa Health, Pittsburgh , Individual Member Engagement Coordinator, Customer Service & Call Center , Akron, Pennsylvania
