Claims Adjuster - Home office

Company: CARS Protection Plus, Inc.
Location: Monroeville
Posted on: May 28, 2023

Job Description:

Job DescriptionJob Title: Claims Adjuster Department: Claims Reports to: Claims ManagerLocation: ReportSchedule: Monday - Friday, 8:00 - 5:00 PM ESTS and special hours possible and some 10AM - 2PM EST SaturdaysJob Description SummaryThis position is responsible for adjudicating claims within the Vehicle Service Contract (VSC) coverages by verifying the issues with the repair facility and to ensure the timely, accurate and efficient completion of claims. This position is also responsible for cross-departmental teamwork, and high-quality customer service both internally and externally.Essential Duties and ResponsibilitiesAnswer incoming claim calls within a 30 second average or lessEffectively manage timely opening, handling, and accurate completion of all claimsEffectively utilize all tools, technologies and reference material leading to accurate claim decisions. Verify the best pricing for parts and labor times and avoiding unnecessary labor overlapMaintain a proactive approach with the handling of your workload, especially during peak volume situationsEnsure all claims are handled in compliance with the claim's process and/or your manager's instructionsPromptly handle all extraordinary claim, customer or client issues to a successful conclusion and maintain positive working relationships both internally and externallyContinually learn to stay up-to-date on new, evolving automotive technologyHandle special projects or other duties as assignedCompetencies: Strong organizational skills including the ability to efficiently complete daily tasks in a timely and accurate manner. Attention to detail and multi-tasking skills are critical. Must have the ability to change direction and adjust priorities frequently during the day and apply your extensive hands-on, retail automotive mechanical experience. Continually improve your own work process for increased efficiency, accuracy, and lower claims expense. Can anticipate and adjust workload especially during high volume situations without sacrificing service, accuracy, or quality.Communication: Strong interpersonal, written, and verbal communication skills. Must be able to effectively communicate with customers, both internally and externally, agents, clients, and Claims Management at all levels within the organization. Must be able to maintain a professional demeanor even during adverse situations.Excellent Client / Customer Service: Must be able to ensure all shop and customer related issues are handled in a fast, fair, and courteous manner and escalate an issue to your manager when necessary.Strong decision-making skills: Must be able to analyze all available information and formulate sound decisions and/or produce an accurate adjustment of a customer's claim to effectively resolve a variety of issues.Analytical skills: Must be able to measure, diagnose, and resolve problems with accuracy and attention to detail.Education and/or Experience: Must have at a minimum a high school diploma with previous automotive mechanical knowledge within a vehicle repair facility/dealership. Must have the ability to work in a fast- paced call center, as well as the ability to identify and remove obstacles to ensure efficient workflow.Computer Skills: Must be proficient using computers and with software applications including, but not limited to Microsoft Office and claims administration systems. Must be able to type at least 25 words per minute.Why work at CARS Protection Plus?If you're looking for a company that offers a friendly and dedicated culture, look no further than CARS. At CARS, you will work with a talented group of individuals who excel in the automotive vehicle service contract industry. Our employees possess an incredible breadth and depth of experience in the automotive industry.Our Company Culture?Our company fosters a culture that promotes continual opportunities for growth and development. Our mission is to serve our customers in an honest and truthful manner, provide quality service, at an affordable price to offset the cost of covered repairs. We strongly believe in treating our customer with respect which in return will bring its own reward.Commitment to ExcellenceWhat do we expect of our employees? We expect everyone who joins our company to work hard and maintain our commitment to safety, quality, productivity, and customer service. We work hard not only to deliver a high level of customer service, but also to maintain an image of professionalism.Perks and BenefitsCompetitive Pay:Annual Performance Reviews with Merit IncreasesAnnual bonusesRelaxation and Recreation:Vacation, sick, personal days, and paid holidaysPlanning for your future:401(k) Retirement Savings Plan w/company matchBasic and Supplemental Life InsuranceHealth and Wellness:Medical, dental, vision and Prescription InsurancePaid Short- and Long- Term DisabilityPaid Parental LeaveHealthcare (HSA) and Flexible Spending Accounts (FSA)Wellness ProgramsLearning and Development:Community supporters of non-profit and volunteer opportunitiesLearning and Development Opportunities (internal and external training)Open Door PolicyCars Protection Plus, Inc. (the "Company") is an equal opportunity employer and does not discriminate against qualified applicants or employees on account of race, color, religion, sex, pregnancy, age, national origin, disability, genetic information, veteran status, or any other factor protected by state, local or federal law.

Keywords: CARS Protection Plus, Inc., Pittsburgh , Claims Adjuster - Home office, Administration, Clerical , Monroeville, Pennsylvania