LifeSolutions Account Manager – Hybrid - Pittsburgh, PA
Company: Msccn
Location: Pittsburgh
Posted on: April 1, 2026
|
|
|
Job Description:
Job Description On behalf of VetJobs/MilitarySpouseJobs, thank
you for your interest. We are assisting our partnering company,
listed below, with this position. It is open to Veterans,
Transitioning Military, National Guard Members, Military Spouses,
Wounded Warriors, and their Caregivers. If you have the required
skill set, education requirements, and experience, please click the
submit button and follow for next steps. Job ID: 260000IH Status:
Full-Time Regular/Temporary: Regular Shift: Day Job Work
Arrangement: HybridWork Arrangement information Facility: UPMC
Health Plan Department: LS Account Management Location: 600 Grant
St, Pittsburgh, PA Union Position: No Salary Range: $ 29.92-51.79
USD We have an exciting opportunity for a full-time Account Manager
to join our LifeSolutions team at UPMC! The team is headquartered
in downtown Pittsburgh at the U.S. Steel Tower. This position will
work in a hybrid model, with a few in office days each week –
Monday, Wednesday and Thursday and will involve travel to clients.
The Lifesolutions Account Manager is the lead point of contact who
proactively coordinates implementation of Workpartners services,
primarily Wellness & EAP, to new accounts; ensures that contracted
account services are provided to customer satisfaction during the
contract period; explores up-sell opportunities and ensures
contract renewal. Activities include but are not limited to:
listening to the customer and assessing the account management role
in supporting organization goals related to productivity and
health, pro-actively establishing relationships with key
organization contacts including absence management, EAP, wellness,
business managers, union and leaders of all major organization
segments, partnering with the organization to embed the
Workpartners services into the organization culture, providing
ongoing organization consultation on policies and best practices,
coordination and implementation of promotional strategies oral and
written communication with key contacts and leaders of the account
organization coordinating service delivery provided by other
internal or external providers as they become available, conducting
contract renewal within the Life Solutions protocol. The Life
Solutions Account Manager must also have the ability to travel up
to 50% of their time. Responsibilities: Works with program leaders,
data analytics and senior management to identify areas needing
improvement along with other areas of opportunity. Monitors the
implementation of new customers to hit target dates. Develops and
strengthens relationships with clients. Participates directly in
customer service calls with Workpartners staff. Presents and/or
coordinates presentations with potential or existing clients.
Maintains excellent working relationships with internal staff.
Meets project plan deadlines. Serves as the escalated communication
link for all parties involved including client company
representatives, brokers, and other Workpartners professionals.
Ensures that client issues are dealt with in an efficient manner,
informing internal parties of any problems that may arise. Provides
product leaders and business development department with customer
feedback and comments. Maintains up-to-date information on book of
business. Follows through on all client requests in a timely
fashion. Prepares meeting planners, agendas and tracks follow up
issues. Conducts strategic account reviews. Assists with the
preparation of communications, training, and resource materials.
Remains current with Workpartners product knowledge as well as
legislation that impacts our business. Ability to travel within and
outside of the state of Pennsylvania for onsite client meetings,
seminars, conferences, and/or special assignments. Qualifications:
3 years of experience in a client facing role required. Bachelor’s
degree strongly preferred. Experience in health care or health
insurance industries highly preferred. Licensure, Certifications,
and Clearances: UPMC is an Equal Opportunity
Employer/Disability/Veteran
Keywords: Msccn, Pittsburgh , LifeSolutions Account Manager – Hybrid - Pittsburgh, PA, Accounting, Auditing , Pittsburgh, Pennsylvania
