Service Dispatcher & Operations Coordinator

Company: Yahn Electric Company, Inc.
Location: Wheeling
Posted on: February 28, 2026

Job Description:

Job Description Job Description Job Title: Service Dispatcher & Operations Coordinator About Us We are a premier electrical and low voltage contracting business serving the Ohio Valley. We pride ourselves on technical expertise and reliable service. We are looking for an organized, clear communicator to manage our service desk and serve as the logistical hub for our operations. The Role This is not a standard receptionist role; it is the "Command Center" of our daily service operations. You will be the primary voice our customers hear and the support system our technicians rely on. Your main goal is to keep our Service Technicians moving efficiently while ensuring our Project Managers' calendars are organized for new quotes. You will also handle the essential financial tasks that keep jobs moving, including invoicing and entering accounts payable into our accounting system. Key Responsibilities Service Dispatching: Act as the primary dispatcher for our Service Technicians. Monitor technician locations and status to ensure efficient routing and timely service. Customer Communication: Answer incoming calls with professionalism, routing them to the correct department or handling service requests directly. Calendar Management: Field requests for new quotes and schedule appointments on Project Managers' calendars, utilizing specific "time blocking" strategies to maximize their efficiency. Invoicing & Finance: Review completed service tickets to assist with generating accurate invoices. Finalize and send out invoices via our accounting software. Enter Accounts Payable (AP) invoices, ensuring costs are coded to the correct job numbers. What We Are Looking For Experience: Previous experience in a dispatch, service coordination, or construction office role is highly preferred. Software Skills: Familiarity with web-based service dispatch software and/or construction accounting software is a major advantage. Proficiency in Microsoft Office (Outlook/Excel/Word) is required. Proficiency in editing PDFs is a must. High-Level Organization: You must be able to juggle incoming calls, technician schedules, and paperwork without losing track of details. Communication: You need a clear, confident phone manner and the ability to communicate information accurately to both customers and field crews. Company Description Since 1962, Yahn Electric Company has been the Ohio Valley's premier choice for electrical and low-voltage solutions. Now in our third generation of family leadership, we have grown from a traditional electrical contractor into a full-service technology integrator. We don't just wire buildings; we power the systems that keep businesses running. From industrial power distribution and custom control panels to cutting-edge cloud VoIP systems, fire alarms, and smart building automation, our team does it all. We serve residential, commercial, and industrial clients across West Virginia and Ohio with a simple core belief: "Use quality materials and install it right the first time." Why Join Our Team? Stability & Growth: We have been a stable employer in Wheeling for over 60 years. Technology First: We invest in modern tools and Software to make your job easier and our operations smoother. Family Culture: We are big enough to handle major industrial projects but small enough to know your name. You aren't just a number here; you are the "Command Center" of our daily operations. The Best in the Business: You will be supporting some of the most highly trained and certified technicians in the region, including our specialized Low Voltage and Technology division. Join us and help power the future of the Ohio Valley. Company Description Since 1962, Yahn Electric Company has been the Ohio Valley's premier choice for electrical and low-voltage solutions. Now in our third generation of family leadership, we have grown from a traditional electrical contractor into a full-service technology integrator.\r\n\r\nWe don't just wire buildings; we power the systems that keep businesses running. From industrial power distribution and custom control panels to cutting-edge cloud VoIP systems, fire alarms, and smart building automation, our team does it all. We serve residential, commercial, and industrial clients across West Virginia and Ohio with a simple core belief: "Use quality materials and install it right the first time."\r\n\r\nWhy Join Our Team?\r\n\r\nStability & Growth: We have been a stable employer in Wheeling for over 60 years.\r\n\r\nTechnology First: We invest in modern tools and Software to make your job easier and our operations smoother.\r\n\r\nFamily Culture: We are big enough to handle major industrial projects but small enough to know your name. You aren't just a number here; you are the "Command Center" of our daily operations.\r\n\r\nThe Best in the Business: You will be supporting some of the most highly trained and certified technicians in the region, including our specialized Low Voltage and Technology division.\r\n\r\nJoin us and help power the future of the Ohio Valley.

Keywords: Yahn Electric Company, Inc., Pittsburgh , Service Dispatcher & Operations Coordinator, Accounting, Auditing , Wheeling, Pennsylvania