Senior Billing Representative - Greensburg, PA
Company: UnitedHealth Group
Location: Monongahela
Posted on: September 19, 2023
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Job Description:
If you are in Greensburg, PA you will have the flexibility to
work from home and the office in this hybrid role* as you take on
some tough challenges.
Optum is a global organization that delivers care, aided by
technology to help millions of people live healthier lives. The
work you do with our team will directly improve health outcomes by
connecting people with the care, pharmacy benefits, data and
resources they need to feel their best. Here, you will find a
culture guided by diversity and inclusion, talented peers,
comprehensive benefits and career development opportunities. Come
make an impact on the communities we serve as you help us advance
health equity on a global scale. Join us to start Caring.
Connecting. Growing together.
Senior Billing Representatives -are responsible for ongoing account
maintenance, data entry of enrollment applications, review and
reconciliation of premium billing invoices and provide superior
customer service to internal/external clients. - Be a resource to
Management by being able to find and implement solutions to assist
team members as well as mentor peers.
This position is full-time (40 hours/week) Monday - Friday.
Employees are required to have flexibility to work any of our
8-hour shift schedules during our normal business hours of (7:00am
- 3:00pm or 8:30am - 5:00pm). It may be necessary, given the
business need, to work occasional overtime. -
Our office is located at 134 industrial park road, Greensburg PA
15601. -Employees will be required to work 1 day(s) onsite and 4
days from home.
*All Telecommuters will be required to adhere to UnitedHealth
Group's Telecommuter Policy.
Primary Responsibilities:
Performs all tasks of a Senior Billing Representative or a Senior
Customer Service Representative
Based on department needs, monitors one of the following: back end
operations or functions, front end operations or functions, daily
production tracking, and/or patient phones for coverage, quality,
reports and call logs
Trains employees and completes other trainings throughout the
year
Communicates with superiors, peers, employees, internal and
external customers, and others, as appropriate, on regular basis,
assuring proper flow of information
Assists in documenting standard operating procedures and business
rules for the department.
Assists in resolving problems relating to all areas of
Patient/Third Party billings and missing information
Develops recommendations for corrective actions based on production
and quality issues
Responds to patient complaints and escalated issues to assure the
appropriate action for resolution occurs
Provides input and guidance to staff members in order to ensure
continuous improvement in processes
Facilitates individual and small group meetings
Maintains current knowledge of billing requirements and system
practices
You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in.Required
Qualifications:
High School Diploma / GED (or higher) OR equivalent work
experience
Ability using computer and Windows PC applications, which includes
strong keyboard and navigation skills and ability to learn new
computer programs
Ability to work full-time (40 hours/week) Monday - Friday.
Employees are required to have flexibility to work any of our
8-hour shift schedules during our normal business hours of (7:00am
- 3:00pm or 8:30am - 5:00pm). It may be necessary, given the
business need, to work occasional overtime. -
Preferred Qualifications:
Some College level classes / coursework
3+ years of experience in patient, client, or third-party insurance
billing
Previous experience coaching and training a team in a collaborative
environment
Previous experience in operational areas or QA/QC
Telecommuting Requirements:
Must live in a location that can receive a UnitedHealth Group
approved high-speed internet connection or leverage an existing
high-speed internet service.
Soft Skills:
Previous work experience in a fast-paced environment requiring
strong multi-tasking and problem-solving skills
At UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location,
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups, and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an
Equal Employment Opportunity/Affirmative Action employer and all
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, age, national origin,
protected veteran status, disability status, sexual orientation,
gender identity or expression, marital status, genetic information,
or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are
required to pass a drug test before beginning employment.
#RPO #YELLOW
Keywords: UnitedHealth Group, Pittsburgh , Senior Billing Representative - Greensburg, PA, Accounting, Auditing , Monongahela, Pennsylvania
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